CUSTOMER INFORMATION

 

 

To find out about your order, visit one of the following topics :

1 - THE ORDER

2 - THE PAYMENT

3 - THE DELIVERY

4 - YOUR GUARANTEES

 

 

1 - THE ORDER

All stages from the choice of the product to the order ...

 

CHOICE OF THE PRODUCT

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You want details on a product ? Click on its image, name or "Display product".

Detailed description of the product appear.

 

The product makes you feel ? Click on "Add to shopping basket".

Your shopping basket contains all the products in your order.

 

FROM YOUR SHOPPING BASKET TO YOUR ORDER

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Let us guide you through the following steps ...

1. Shopping basket

You can continue shopping or click on "Check out" after checking your selection and choose your mode of delivery and payment method.

If you continue shopping, your shopping basket is always available at the top right of the screen.

At any time, you can edit the contents of your shopping basket to change quantity of an item or remove it.

2. Adress

Login to your account if you already have one or create an account.

Entering billing and delivery address (in France or the EU countries. For all other countries, contact us).

3. Confirm order

Confirmation of the order

4. Payment

Payment Order depending on the mode of payment chosen.

 

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2 - THE PAYMENT

Le Clos Saint-Antoine offers different payment methods: [Soon : MasterCard, Visa], Paypal and Checks.

 

CREDIT CARDS [MODE OF PAYMENT AVAILABLE SOON]

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For payments by Credit Card, leclossaintantoine.com use the Scellius System of La Banque Postale. It is a secure system for Internet transactions SSL (Secure Pocket Layers). Upon payment by credit card, the customer leaves the site and enters that of La Banque Postale Scellius. This site is accessible via secure HTTPS protocol. The information requested on the customer's credit card are then supplied only to Scellius. The transfer of information is well protected with this encryption and Le Clos Saint-Antoine knows at any moment the information on the credit card supplied. By credit card : the sale is only final after the acceptance of payment on the secured area Scellius and the confirmation of the order by Le Clos Saint-Antoine.

 

PAY PAL

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Pay Pal is a secure payment system that can send and receive electronic money online. By Pay Pal : the sale is only final after the acceptance of payment on Le Clos Saint-Antoine Paypal area  and the confirmation of the order by Le Clos Saint-Antoine.

 

PAYMENT BY CHECK

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The sale will be considered effective and will therefore be shipped upon receipt and cashing by Le Clos Saint-Antoine's paycheck.

Checks, made out to LE CLOS SAINT-ANTOINE, must be sent to the following address with an enclosed printout of the e-mail confirming your order (showing the order number) :

LE CLOS SAINT-ANTOINE

Chemin des Costes

83830 CALLAS.

The data recorded by Le Clos Saint-Antoine computer system constitute proof of all transactions between Le Clos Saint-Antoine and its customers.

Your order will be prepared immediately for any payment by credit card or receipt and cashing check.

 

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3 - THE DELIVERY

Your order is packed with great care. A package of high resistance, effectively protecting your product guarantees you receive your order in perfect condition

 

DELIVERY IN METROPOLITAN FRANCE

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To ensure quality service, we ship your packages in Colissimo Suivi Expert F for metropolitan France. Delivery is made against the recipient's signature within 48 hours (time in working days subject to compliance with the deadline for submission).

The shipping prices are proportional to the weight of your package. You can always know the shipping cost by visiting your shopping basket. They also appear at the step of your payment.

 

DELIVERY IN THE EU COUNTRIES

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For the countries of the European Union, we ship your package in Colissimo International Expert I. Delivery is made against the recipient's signature in 4 to 8 days (time in working days subject to compliance with the deadline for submission).

The shipping prices are proportional to the weight of your package. You can always know the shipping cost by visiting your shopping basket. They also appear at the step of your payment.

 

DELIVERY FOR ANY OTHER DESTINATION

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For other destinations, thank you to contact us.

Please note that your order will be charged customs duty. Depending on the country, customs fees may be required in addition to delivery.

 

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4 - YOUR GUARANTEES

Leclossaintantoine.com offers maximum security for your orders, your choice and your personal information.

 

Leclossaintantoine.com gives you full guarantees on quality products : products are prepared the traditional way while respecting the standards of hygiene and safety.

 

The prices displayed on the site are guaranteed until delivery.

 

"Guarantee satisfied or reimbursed" within 7 days after receiving your order. The products must be returned to the Clos Saint-Antoine in perfect condition for resale, in their original state (packaging, accessories, instructions ...), duly sealed and accompanied by the signed delivery, accompanied by the handwritten words "right of return".

 

Online Payment 100% secure : Your credit card information is encrypted and transmitted directly via a secure connection. Nothing transmitted clear the site.

 

We follow strict security procedures regarding the storage and disclosure of information you've provided, to prevent unauthorized access. Leclossaintantoine.com does not sell or rent it to third parties information about you. You have a right of access and rectification on all of your information under the law defined by the Commission Nationale Informatique et Liberté (CNIL). To do so, write to "Clos Saint-Antoine, Chemin des Costes, 83830 CALLAS" or send a mail to "leclossaintantoine@gmail.com".

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